Terms & Conditions

1. The provider

The transfer service is provided by:

2. Services offered

The Provider offers door-to-door passenger transfers between Mojácar, Vera, Garrucha, Turre, Los Gallardos and surrounding municipalities of the Levante Almeriense area, and the international airports of Almería (LEI), Alicante (ALC) and Murcia Corvera (RMU), in both directions. Services are offered in two formats:

• Shared shuttle — a scheduled service in which the vehicle may carry other passengers on the same route. Pricing is per passenger.
• Private transfer — exclusive use of the vehicle for the client's group. Pricing is per vehicle, regardless of the number of seats actually occupied (up to the vehicle's capacity).

Vehicles range from saloon cars (up to 4 passengers) to minibuses (up to 16 passengers, depending on the unit assigned).

3. How to book and confirmation

Bookings can be made through the form on this Website, by WhatsApp at the number shown above, by phone, or by email. To process a booking we need at least:

• Date and approximate time of the transfer (or the flight number, so we can derive the time).
• Airport and direction (airport-to-address or address-to-airport).
• Pickup or drop-off address (hotel, apartment, villa, street).
• Number of passengers and any large items of luggage.
• Any child seats or accessibility requirements.
• A contact phone number, ideally with WhatsApp.

A booking is only confirmed once the Provider replies in writing (typically by WhatsApp or email) acknowledging the service, the agreed price and the assigned vehicle. Until that confirmation, no contract exists. Quotes are valid for 7 days unless stated otherwise.

4. Prices and quotes

All prices are quoted in euros (EUR), include any applicable Spanish VAT, and cover one transfer in one direction unless explicitly stated. The "from" prices shown on the Website are starting prices subject to the route, the time of day, the number of passengers and the volume of luggage. The final price applicable to a booking is the one confirmed in writing by the Provider.

Surcharges may apply on public holidays, between 22:00 and 06:00, for waiting time beyond 60 minutes after the scheduled landing, and for stops along the route at the client's request.

5. Payment

The Provider accepts:

• Cash on board, in euros (EUR) or, by prior agreement, in pounds sterling (GBP) at the daily rate published by the Provider.
• Card payment on board (where available).
• Bank transfer in advance, for bookings paid up front.
• PayPal, for bookings paid up front.

Unless otherwise agreed, no deposit is required to hold a booking. Specific group bookings, weekend or holiday windows may require a deposit, which will be communicated at the time of confirmation.

6. Cancellations and changes

• Cancellations more than 24 hours before pickup: free of charge.
• Cancellations less than 24 hours before pickup: may be subject to a charge of up to 50% of the agreed price, to cover vehicle allocation and driver time. The Provider will use best efforts to waive this charge in cases of force majeure (illness, family emergency, weather warnings).
• Changes to date, time, pickup point or number of passengers can be made at any time and will be accommodated subject to vehicle availability.
• To cancel or change a booking, contact the Provider by WhatsApp or phone using the channels listed in section 1. Confirmations are only valid in writing.

7. Flight delays, missed flights and no-shows

The Provider monitors inbound flights in real time on every airport-to-address booking. If the flight is delayed, the pickup time will be adjusted accordingly without surcharge, up to a reasonable waiting margin (typically 60 minutes after actual landing).

In the unlikely event that the Provider's vehicle is not at the agreed pickup point at the agreed time, the client should contact the Provider immediately through the channels in section 1 before arranging alternative transport.

A "no-show" — the client failing to appear at the agreed pickup point and not responding to contact attempts — will be treated as a same-day cancellation.

8. Baggage and special equipment

The standard fare includes one suitcase and one small piece of hand luggage per passenger. Additional or oversized items (bicycles, surfboards, golf bags, large musical instruments, pets in carriers) must be declared at the time of booking so the Provider can assign a suitable vehicle. The Provider may refuse boarding for undeclared items if they do not fit safely.

9. Children and child seats

Baby seats, child seats and booster seats are provided free of charge. Please indicate the age and approximate weight of the children at the time of booking so the correct seat can be prepared. In accordance with Spanish road-traffic law, children of the relevant age and height must travel in an appropriate restraint system.

10. Passenger conduct

For the safety and comfort of everyone in the vehicle, smoking, the consumption of alcohol and aggressive or disorderly behaviour are not permitted on board. The Provider reserves the right to refuse or interrupt service in cases of clearly unsafe conduct, with no right to refund for the affected leg of the trip.

11. Liability and insurance

The Provider operates under Spanish passenger-transport regulations and holds the compulsory civil liability insurance for its activity. The Provider's liability is limited to the maximums set by those regulations and by the insurance policy.

The Provider is not liable for losses, delays or expenses caused by force majeure (severe weather, road closures, strikes, accidents on the route caused by third parties, civil disturbances) or by inaccurate information supplied by the client (wrong address, wrong flight number, wrong number of passengers).

12. Complaints and dispute resolution

Any complaint about the service should be addressed first to the Provider in writing at info@mojacarairportshuttle.com, including booking details and a description of the issue. The Provider will reply within a reasonable time and in any event no later than 30 days.

Official complaint forms (hojas de reclamaciones) are available on request, as required by Spanish consumer-protection law. Consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Applicable law and jurisdiction

These Terms & Conditions are governed by Spanish law. Any dispute that cannot be resolved amicably will be submitted to the courts and tribunals of the place where the Provider has its registered address, unless mandatory consumer-protection rules require otherwise.